Inova’s 20,000+ team members provide more than 2,000,000 patient visits each year through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services, and destination institutes.
Our team members benefit from mobile, "on-the-go" learning tools. We want to push just-in-time learning to leaders and team members that work in our hospital system. 7taps allows us to create it quickly! We can choose for learners to pull the content with a QR code or push it with SMS.
We use 7taps in various ways:
1. To support our team members during our new HRIS software implementation, we used 7taps to create a job aid about how to set up a direct deposit and began sharing it with newcomers via a QR code during orientation sessions. It helps new team members each week.
We create similar 7taps “pocket guides” with leadership training and communications. They are easily accessible (especially with QR codes placed on site) and are unique to any other software used in healthcare. There’s no need to allocate time for logging into any complicated platform from your work laptop, you can just open a 7taps on your mobile. When people saw it for the first time the response was “Wow, we’re in the future”.
When people saw it for the first time the response was “Wow, we’re in the future”.
2. My colleague used 7taps to create a Sepsis training pilot for nurses in our five hospital locations. It’s a recently launched 12-week program that aims to further reduce the number of ICU admissions due to sepsis. Courses include essential information, short educational videos, and quizzes to assess our team member’s knowledge.
3. We used 7taps within our Leadership Forum which has over 1000 leaders and is led by the president of our company. The QR codes with key takeaways from the sessions were placed on the Leadership Guide documents that were distributed to the participants.
4. I also use 7taps to create Virtual platform breakout room discussion questions for my instructor-led Leadership courses. This is super useful because once students join a breakout group, they can’t see the questions on the presentation unless I type them in the chat. 7taps is so much more engaging!
We next plan to create “pocket guides” to reinforce some of the learning for an asynchronous Coaching course we built. Learners will be able to pull a QR code to 7taps from our online course to review our coaching model. Additionally, 7taps will be utilized in our upcoming Leadership Development program focusing on creating positive key moments with team members each day. Program participants will receive “Leadership Tip Tools” built with 7taps throughout the self-paced program.